TERMS AND CONDITIONS
These general terms and conditions apply to your purchases on, and your use of, the website www.veandvalecom. The terms constitute an agreement between you and Ve & Vale AB, org. no. 559110-2800, Box 157, 116 74 Stockholm (hereafter "Ve and Vale” or “We”)
By making purchases from and using this website, you commit to the following conditions. We therefore ask that you carefully read the terms and conditions before using our site.
Once we have received an order from you, we will send a confirmation to your email address. It is therefore important that you enter the correct email address when you place an order. We recommend that you save the confirmation to facilitate any future contact with our customer service. The confirmation also represents your receipt of the purchase.
You can choose to pay Credit card or via PayPal. When paying by credit card, Stripe handles all our bank transactions. Ve and Vale does not itself handle any bank or credit card numbers.
Payment by card
Pay securely with Visa, Amex or MasterCard over the internet. Your payment is handled by Ve and Vale with secure encryption and according to strict bank standards. Your card details are sent directly to the bank and cannot be read or downloaded by anyone other than your bank. Ve and Vale does not charge any additional fees for card payments. However, your bank may charge an extra fee depending on the card type and bank. When paying by credit or debit card, the terms and conditions will apply as soon as the card transaction has been approved. In the case where no payment has been received after you have sent your order, the order can automatically be canceled by Ve and Vale
Orders made in another person's name and other record counterfeits will be reported to the police. Ve and Vale reserves the right to change prices and correct incorrect prices for all orders. If a price is not correct, Ve and Vale owns the right to cancel the purchase and return the customer's money in the easiest possible way. This can be done at any time.
Ve and Vale offers free delivery for purchases over 200SEK. The shipment is then not insured and cannot be traced. Delivery time may vary from 3-5 working days.
For questions regarding your delivery, please contact Postnord. They will ask for your shipping ID or tracking number, so be sure to keep it close at hand.
All prices on the website, www.veandvale.com, are inclusive of VAT, in agreement with Swedish legislation. Note that all orders shipped outside the EU may be required to pay local customs / VAT charges. These costs are paid when the goods are handed over from courier to you as a private person. These costs are nothing that Ve and Vale controls, nor anything we can predict, as the costs are different for different countries and regulated locally. Ve and Vale advises you to contact your local customs office for further information.
Customers have the right to return an order within 14 days of the order being received. Note that the product and the packaging must be in new condition, in order for returns to be approved. Returnport is paid by the customer.
If you return your goods from a country outside the EU, and your return is paid with customs / VAT costs, Ve and Vale reserves the right to deduct the corresponding amount from the total purchase price before the return is completed.
Ve & Vale AB
116 74 Stockholm
Remember to enter your order number (# 1234567) when you return your item. As soon as we receive your return, your new product will be sent out, or your money will be returned.